FAQ

This page is for any enquiries regarding ordering, shipping & ecommerce.

Who is the RoamBlogger?

We are graphic designers with a particular focus on business development. We sell our prints as a side line to our full time business, however, we would like to continue to expand this collection with new and relevant artwork for the general public to purchase.

  1. General Questions

How can I place an order?

For standard prints, please place your order via the shop using the Paypal link. Once your order has been placed, please send us a message via email or Whatsapp with which print you require and we will return with your estimated shipping date.

For custom prints, please contact us via email or Whatsapp with which print you would like and we will ask you a few details and confirm the order with you. Once the order is signed off on, we will email you with a paypal link. Once paid, we will email you with your estimated shipping date.

Once your order has been shipped, for both custom and regular prints, we will email you with a confirmation email with any relevant tracking details (when the delivery method allows it).

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change/cancel orders that have not been processed yet. If you have requested a custom print, as soon as the agreement has been signed off then no changes (other than any small alterations) can be made.

2. Payment

What payment methods do you accept?

At present we only accept PayPal as a means of payment. This is a low cost option for us at present. However, for UK customers, we can offer direct bank transfer. Please contact us for details.

3. Shipping

Where do you ship?

At the moment we currently ship to mainland UK for free. For international dispatches please get in contact with us and we can put together a quote for the product and delivery.

How long does it take to ship my order?

Please see the individual product for the shipping details.

Do you offer fast shipping?

We offer a variety of services when it comes to delivery. If you are after a cost effective purchase, all of our prints include free mainland delivery on a Royal Mail standard 3 day service (2nd class). Please see our delivery page for more details.

Can I track my parcel?

If you opt in for our signed for service then we can send through the tracking details so that you can track your parcel.

What if I’m not home?

Royal mail will most likely red card you and you will have to schedule delivery again or collect from your nearest Post Office.

4. Returns

Do you accept returns?

We accept returns of faulty or damaged goods due to shipping for custom prints. Unfortunately due to the nature of custom art, we cannot process returns on unwanted goods as these have been signed off on during the initial invoice stage.

We do accept returns of standard prints as long as they meet the following criteria:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our contact us page.

Can I exchange an item?

We do accept exchanges for regular prints but not custom prints and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns are the responsibility of the buyer.

Feel free to contact our support agents through our contact us page for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other Questions

Do you have a physical store I can visit?

We currently don’t have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.